From 2024-10-31 at 21:10 UTC to 2024-11-01 at 04:00 UTC, we experienced issues with a subset of customer Buckets that were unavailable due to an unexpected power distribution issue while a planned power maintenance window was in progress at the EU-Central-1 region. The maintenance window required to run some servers on a single source and when the switch occurred, the power infrastructure could not keep up with the power draw from some of the infrastructure racks resulting in power down for those racks.   

The impact resulted in failures in Reads/Write operations and Billing for impacted buckets. Our Operations team worked with the Equinix Datacenter team to restore the power and service availability was re-established as soon as the maintenance was over, and power was completely restored.