Login issues with Wasabi Management Console

Incident Report for Wasabi Technologies

Postmortem

On 3/25/24 from 15:02 UTC to 3/25/24 at 15:53 UTC, Wasabi experienced issues with logging into the Wasabi Web Console, returning an error message to users of "10000ms limit exceeded". During this timeframe, customers may have experienced issues with logging into the Wasabi Web Console and performing actions that rely on this application such as viewing billing information and SSO authentication. The Wasabi Operation Team noted that the cause of this issue was due to a large influx of connections coming from incoming client connections. Action was taken by increasing the available number of server hardware to handle these types of requests, which allowed our Operations Team to restore connections to the affected services.

Posted May 22, 2024 - 19:15 UTC

Resolved

This incident has been resolved.
Posted Mar 25, 2024 - 15:41 UTC

Investigating

We are currently investigating issues with logging into the Wasabi Management Console.
Posted Mar 25, 2024 - 15:35 UTC
This incident affected: Wasabi Management Console.