System Errors in EU-CENTRAL-2

Incident Report for Wasabi Technologies

Postmortem

On 08 July 2025 from 12:10 UTC to approximately 16:36 UTC, Wasabi S3 services in our Frankfurt (eu-central-2) region were unavailable due to a partial power issue in our datacenter. Wasabi’s Operations Team was alerted by our automated alert system that multiple racks were experiencing power issues, however not all racks within the datacenter were impacted due to the power issue not impacting all circuits within the building.

While our Operations Team was working to bring up all server hardware and running system checks and diagnostics, a second power issue at 16:18 UTC caused all impacted racks to go offline a second time. By 16:36 UTC, our Operations Team was able to successfully bring up all impacted racks to a fully operational state.

Posted Jul 15, 2025 - 15:14 UTC

Resolved

This incident has been resolved.

Posted Jul 08, 2025 - 18:50 UTC

Monitoring

Our EU-CENTRAL-2 region is now fully operational, and we will continue to monitor the service. For any questions or concerns, please reach out to our Support Team at support@wasabi.com

Posted Jul 08, 2025 - 17:10 UTC

Update

We are continuing to work on restoring service in the region. Some customers may continue to experience HTTP 5XX error responses when interacting with their Wasabi bucket(s) at this time.

Posted Jul 08, 2025 - 14:26 UTC

Identified

Our Operations Team is working to restore services in the region. Customers may continue to experience HTTP 5XX error responses when interacting with their Wasabi bucket(s) at this time.

Posted Jul 08, 2025 - 13:10 UTC

Investigating

We are currently experiencing system errors in our EU-CENTRAL-2 (Frankfurt) region. Customers may experience elevated HTTP 5XX error responses when interacting with their Wasabi bucket(s). We will update this page as we have more information.

Posted Jul 08, 2025 - 12:28 UTC

This incident affected: EU-Central-2 (Frankfurt).