From 2024-06-10 18:25 UTC to 2024-06-10 18:43 UTC, we experienced an issue in our US-EAST-1 (Ashburn) vault which resulted in degraded performance in the region. This impacted customer’s ability to send and retrieve data to/from their buckets in the region, and access services such as the Wasabi Web Console and Wasabi Account Control API. At around 17:48 UTC, the Wasabi Operations team began deploying updates in the US-EAST-1 region. After the update was completed and the process of restarting internal services was started, one service failed, causing communication between our client servers and database to fail. Our Operations Team took action by removing the applied configuration of the failed service and redeploying the service. After this action, the internal services came up successfully and communication between our client servers and database was restored, restoring service in the region.

At 18:43 UTC all services in the US-EAST-1 region were operational.