On Sunday 17 November at approximately 00:14 UTC, an incident occurred in the eu-central-2 (Paris) region, resulting in elevated HTTP 5XX error responses and slow response times to buckets impacting some customers.
During an upgrade to the region, an error caused the service to allocate more connections than needed resulting in an overload to one of the service components. This caused an increase in errors returned to a subset of customer buckets which were served by this component. To address the situation, the Operations Team reverted the update to restore service. By 15:11 UTC on 17 November 2024 service in the eu-central-2 region was fully restored to normal operational status. The error was corrected and the update was subsequently re-deployed successfully.