Error Logging into the Wasabi Console

Incident Report for Wasabi Technologies

Postmortem

On 16 January 2024 at 10:38 UTC, an internal firewall configuration issue prevented client connection requests to the Wasabi Management Console, preventing users from logging into their Wasabi accounts. The internal connection failure prevented necessary Wasabi services from being able to successfully communicate across all regional subnets. Our Operations team isolated the problem, made changes to the firewall ACLs, and readvertised client connections. At 13:18 UTC, the configuration issue was resolved, and internal connections were able to successfully communicate.

Posted Feb 08, 2024 - 01:28 UTC

Resolved

This incident was resolved by 12:50 UTC

Posted Jan 16, 2024 - 16:53 UTC

Update

We are continuing to monitor for any further issues.

Posted Jan 16, 2024 - 12:55 UTC

Monitoring

The access to the Wasabi Console is working. The cause was a network connection to one of the databases that has now been restored.

Posted Jan 16, 2024 - 12:53 UTC

Investigating

We are investigating reports of timeouts when attempting to access the Wasabi Management Console (console.wasabisys.com).

Posted Jan 16, 2024 - 12:00 UTC

This incident affected: Wasabi Management Console.