System Errors in AP-SOUTHEAST-1

Incident Report for Wasabi Technologies

Postmortem

On October 10, 2026, between 01:10 and 02:30 UTC, customers may have experienced degraded performance and elevated error rates in the Singapore region due to a power unit failure at the data center. The failure disrupted connectivity to the underlying infrastructure, reducing traffic levels and interrupting API operations. 

The data center team replaced the failed unit and restored power at approximately 02:23 UTC. Our team then worked with the data center provider to bring the affected equipment back online at 02:30 UTC, after which services recovered and traffic returned to normal levels. We monitored the recovery to confirm that operations had returned to normal. 

For any questions, please reach out to support@wasabi.com.

Posted Oct 13, 2026 - 14:22 UTC

Resolved

Incident resolved
Posted Oct 10, 2026 - 04:11 UTC

Monitoring

Our team has identified the issue and fixed it. At the moment everything is back to normal and we will continue to monitor before we mark this event as resolved.
Posted Oct 10, 2026 - 02:55 UTC

Investigating

We are currently investigating an issue impacting the AP-SOUTHEAST-1 (Singapore) region. Due to a power event at the site, services in the region are impacted and customers may experience errors or failed requests.
Posted Oct 10, 2026 - 02:27 UTC
This incident affected: AP-Southeast-1 (Singapore).